Privacy Policy
This website is operated by Debt Movement UK Limited, registered in England and Wales (company number 11947348).
This policy explains how DMUK handles your personal information when you visit this website. A fuller privacy notice covering how we handle your information once you become a client is available on request.
1. Who is the controller
Debt Movement UK Limited is the controller of personal information collected through this website. That means we decide what information is collected, why it is collected, and how it is used.
You can contact us about data protection at gdpr@debtmovement.co.uk
2. What we collect
We collect the following kinds of information through this website.
| Type | What it includes | When we collect it |
|---|---|---|
| Contact details | name, telephone number, email address | when you fill in an enquiry form or use live chat |
| Enquiry details | what you tell us about your situation, debt level, and circumstances | when you contact us via the site |
| Technical data | IP address, browser type, device, pages viewed | automatically when you use the site (see section 10 on cookies) |
| Chat data | the content of your live chat conversation | when you use live chat |
3. Why we use it and our lawful basis
Under UK GDPR every use of personal information must have a lawful basis. Ours are as follows.
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and arranging follow-up contact | Article 6(1)(b) — taking steps at your request before entering into a contract |
| Operating and securing the website | Article 6(1)(f) — legitimate interests in running our site safely |
| Improving our services and training our team | Article 6(1)(f) — legitimate interests in improving what we do |
| Complying with our regulatory obligations as an insolvency practice | Article 6(1)(c) — legal obligation |
| Sending you marketing about our services where you have asked us to | Article 6(1)(a) — consent (you can withdraw at any time) |
If we ever need to use special category data — for example, information about your health or mental wellbeing because it affects your ability to deal with creditors — we will rely on an additional lawful basis under Article 9, usually your explicit consent, or that the information is necessary to support someone we identify as in a vulnerable situation.
4. Who we share it with
We share your information only with people who need it:
- members of the DMUK team handling your enquiry;
- service providers who help us run the website, handle email, host live chat, and process forms (acting as processors under our instructions);
- regulators and law-enforcement bodies where we are legally required to do so.
We do not sell your information. We do not share it with marketing companies or lead-buying networks.
5. How long we keep it
We keep enquiry information for 24 months from your last contact with us, unless you become a client — in which case retention is governed by our client-file retention rules. Live chat transcripts are kept for 12 months. Technical data collected by cookies is kept for the periods shown in our cookie policy at section 10.
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you (a "subject access request");
- ask us to correct information that is wrong;
- ask us to delete your information in certain circumstances;
- ask us to restrict or stop using your information in certain circumstances;
- object to use of your information based on legitimate interests;
- withdraw consent where we are relying on it (for example, marketing).
To exercise any of these rights, contact us using the details in section 9.1. We will respond within one calendar month.
7. Transfers outside the UK
Some of the service providers we use are based outside the UK, including in the European Economic Area and the United States. When information is transferred outside the UK, we make sure appropriate safeguards are in place — usually the UK International Data Transfer Addendum or the EU Standard Contractual Clauses as supplemented for UK use.
8. Complaining to the ICO
If you are unhappy with how we have handled your personal information, please contact us first using the details at section 9.1. If you are still not satisfied, you have the right to complain to the Information Commissioner's Office
This page was updated on 13th May 2026 to v0.1